Company Policies 

Our Philosophy

V2 Fitness Zone is built on one simple belief: Premium fitness only works when discipline, systems, and people move in the same direction.

We are not a casual gym environment.
We are a structured, professional organization focused on consistency, safety, results, and respect for both members and colleagues.

Every policy at V2 exists to protect:

• Member experience

• Staff professionalism

• Brand integrity

• Operational consistency across all branches
  
  

Being part of V2 means choosing standards over shortcuts.

What We Stand For

1. Professionalism at All Times

Every employee represents V2 Fitness Zone, on and off the floor. This includes how you speak, behave, dress, respond, and carry yourself during duty hours.

There is no separation between “small roles” and “big roles.” Professionalism is expected from everyone, without exception.

2. Discipline Over Convenience

Attendance, punctuality, floor presence, hygiene, documentation, and SOP adherence are not optional.
They are the minimum standard required to operate a premium facility.

Repeated indiscipline, shortcuts, or casual behavior damage the entire ecosystem and will be addressed accordingly.

3. Clear Structure and Accountability

V2 follows a defined reporting and escalation hierarchy. Instructions, approvals, and decisions must follow this structure. Bypassing hierarchy, making assumptions, or taking independent actions outside defined authority is not acceptable.

Accountability is role-based. If something fails in your scope, ownership is expected.

4. SOPs Are the Operating System

Standard Operating Procedures are the backbone of V2 Fitness Zone.

They exist to:

• Ensure consistency across branches

• Remove confusion and assumptions

• Protect both staff and management

• Deliver a predictable, premium experience to members

SOPs are enforceable.The latest version available on the internal portal is always the final reference.

5. Member Experience Comes First

Every decision, action, and interaction must prioritize member safety, comfort, and trust.

This includes:

• Respectful communication

• Transparent handling of issues

• Proper escalation of complaints

• Zero tolerance for behavior that makes members uncomfortable

Members trust V2 with their health, time, and money. That trust is non-negotiable.

6. Zero Tolerance for Misconduct

Certain behaviors are strictly prohibited and treated as serious violations, including but not limited to:

• Financial misconduct or bypassing systems

• Under-arm or unauthorized services

• Harassment, intimidation, or inappropriate behavior

• Breach of confidentiality

• Misuse of company assets or systems

• Actions that damage the V2 brand or reputation

Violations may result in immediate disciplinary action, including termination, depending on severity.

7. Growth Is Earned Through Consistency

V2 supports learning, improvement, and long-term growth.
However, growth is a result of:

• Reliability

• Discipline

• Performance

• Attitude

• Adherence to systems

What Is Expected From Every Employee

By being part of V2 Fitness Zone, every employee is expected to:

• Understand and follow all applicable policies and SOPs

• Maintain discipline, punctuality, and professionalism

• Respect reporting structures and escalation protocol

• Protect confidential information

• Act in the best interest of members and the brand

• Accept accountability for their role and actions

Ignorance of policy is not a valid defense.

Policy Updates & Applicability

All company policies:

• Are internal and confidential

• May be updated as required by management

• Apply immediately upon communication or publication

• Do not require re-signing unless explicitly stated

The internal portal always reflects the latest enforceable version.